Unable to Check-in

With a confirmed booking, guests receive their listing owner's contact details. If check-in issues arise – such as inability to access the yacht, unresponsive listing owner, or unresolved problems –SailSecure steps in. We'll assist in finding a similar yacht available at comparable pricing or offer a refund if rebooking isn't desired or possible.

Force Majeure & Weather-Related Problems

Flexibility is key in unexpected scenarios like lockdowns, travel restrictions, or adverse weather. Guests have options for full refunds, postponing bookings, or both, safeguarding their booking fees.

Listing Owner Cancellation

If your listing owner cancels within 45 days of check-in, we'll assist in finding a similar yacht available at comparable pricing or offer a refund if rebooking isn't desired or possible.

Shortening the Charter Period

Should the charter be cut short, 6 hours or 1/10th of the total charter time, whichever is shorter, due to unforeseen circumstances, we'll refund the amount corresponding to the unused time or extend the charter period.

Significant Difference in Listing Details

If the yacht significantly deviates from its advertised description and the listing owner cannot remedy the situation, we're here to help. SailSecure will facilitate finding an alternative yacht of similar quality or offer a full or partial refund if rebooking isn't an option or preferred by the guest.

Enhanced Safety Standards

Emphasizing safety, SailSecure mandates comprehensive safety checks, ensuring all yachts are equipped with necessary safety equipment—life jackets, communication devices, and navigation aids—complying with both local and international safety regulations.

Distant Sales Agreement

At the point of payment, a dynamic agreement is established, detailing the service, payment terms, and policies on cancellations and modifications, in line with The Worldwide Yachting Association (MYBA) standards.

Fair and Efficient Process

A cornerstone of SailSecure is our commitment to resolving disputes fairly and efficiently. A dedicated support team will mediate any issues concerning yacht conditions, cancellations, or discrepancies, ensuring equitable solutions for guests and listing owners.

SailSecure for guests is designed to ensure a seamless and secure yacht charter experience, offering robust support for significant concerns that might arise before or during your charter. This protection kicks in for serious booking issues (like last-minute listing owner cancellations) or if the yacht or its amenities do not match the critical aspects of its listing (e.g., fewer cabins than listed, a different type of yacht, or missing major advertised amenities such deck pool).

Initial Contact

If any issue arises, your first step should be to contact the crew or boat owner. Many concerns can be quickly and effectively resolved directly with them. Use your inbox to communicate and document these interactions for reference.

Contact viravira.co

If the issue remains unresolved after reaching out to the crew or boat owner, or if you do not receive a response within a reasonable timeframe, the next step is to contact viravira.co. Provide a detailed account of the issue, along with any supporting documents such as photos or videos.

Review and Verification

Upon receiving your complaint, viravira.co will review the provided evidence. If the supporting documents are deemed sufficient, or if both guest and crew/listing owner corroborate the same account of the situation, the SailSecure process will be directly initiated.

Resolution Process

If there is a discrepancy between the guest's account and the host's or if further verification is needed, a resolution process will start. This process aims to fairly assess the situation and determine the most appropriate course of action.

Outcome and SailSecure Initiation

The outcome of the resolution process will dictate whether SailSecure coverage is applied. If it is determined that the guest's concerns are valid and covered under SailSecure, we will proceed with the appropriate measures. This could involve assisting in finding a similar yacht at comparable pricing for immediate concerns or issuing a full or partial refund based on the specifics of the case.